Fortis Hospital has a department dedicated to International Patient Services which takes care of all healthcare and related requirements of patients and their attendants travelling to India.

Fortis Heart Failure Centre receives international patient footfall from different parts of the world like Europe, Middle East, Africa and South Asia etc. With a dedicated department for facilitating enhanced service to International patients and also ensuring they get the best possible treatment through streamlined processes, proper counselling and admission procedures.

Our Services Include:

Query Resolution (Including Tele-Consultation)

We try and provide answers to frequently asked queries through telephone.

Travel arrangements:

Airport pick-up facility- We provide transfer between Airport and Hospital or Hotel.
Tours and Travels- After treatment and discharge we also facilitate in making arrangements for Sightseeing tours.
Airport pick-up facility- The International Patient Services team provides transfer facility between the Airport and the Hospital/Hotel.
Tours and Travels- After completion of treatment the team assists in making arrangement for tours and sightseeing.

Single Window of Contact:

Fortis Healthcare provides a single window of contact that is ‘Relationship manager’ to its International Patients. The Relationship manager helps the patient from the time of admission till discharge.
Relationship manager helps patients and their attendants for their requirements like accommodation, shopping, interpreters, currency exchange, etc
For us, Patient Convenience is of prime importance. We provide a single point of contact for all needs by appointing a relationship manager to our International Patients. The relationship manager assists the patients in all hospital related procedures. Relationship manager also assists in accommodation, shopping, interpreters, currency exchange, etc.
Fortis Healthcare provides a single window of contact that is ‘Relationship manager’ to its International Patients. The Relationship manager helps the patient from the time of admission till discharge.
Relationship manager helps patients and their attendants for their requirements like accommodation, shopping, interpreters, currency exchange, etc

Interpreter services:

Our language experts help our patients in better expressing their needs by acting as interpreters.
Based on the requirement interpreters would be arranged

Accommodation arrangements:

Our International Patient Team facilitates international patients by arranging Hotel/Guest house accommodation on both pre-admission and post-discharge. The boarding and lodging arrangements are located in the vicinity of the hospital and offer special tariffs.

 

Value Added Services

Visa arrangements

The team assists in arranging visa to avail medical treatment by issuing invitation letter to patients and companion. Visa extensions are assisted accordingly.

FRRO registration

The team helps in completion of registration formalities at Foreign Registration Office.
Currency exchange and wire transfer- Currency exchange and wire transfer facilities are provided by the team.

Car hire

Car hire is available for attendant on chargeable basis for local sightseeing or any other requirements.
Choice of International cuisine is offered.

Regular updates of patient’s progress

Relationship manager provides regular updates on the patients progress to the attendant by discussing the progress with treating doctor on a regular basis.

Post-discharge query handling

The International team assists in case there are some queries/doubts post-discharge from the hospital by facilitating guidance and doctor’s opinion through mails and phone calls.

Visa arrangements

Our international Patient team assists in Visa procedures to avail medical treatment by issuing invitation letter to patients and companion. Visa extensions are assisted accordingly.
FRRO registration

Our International Patient Team facilitates in completion of registration formalities at Foreign Registration Office.

Currency exchange and wire transfer

We also undertake Currency exchange and wire transfer facilities for enhanced patient convenience.

Cab hire

Cabs are arranged for the attendant on chargeable basis for local sightseeing or any other requirements.

Food

Our Food Menu includes healthy and best quality international cuisine.

Regular updates of patient’s progress

As a routine, we update and provide the patient’s progress to the attendant by discussing with the assigned doctors and medical care team.

Post-discharge query handling

The International team assist our post discharge cases if there are some queries/doubts post-discharge from the hospital by facilitating guidance and doctor’s opinion through mails and phone calls.